VoIP is slowly becoming a hot item in tech and it’s used by more an more people from all over the world, being the perfect solution for the regular Skype and Google Hangouts users or for businesses that require Lync or IP desk phones. Traditional phone systems such as PBX are fading into the shadows and their place is taken by VoIP, a system that has the best web conferencing solutions.
Before switching from PBX to a cloud or on-suprem VoIP solution, you have to do your homework and weigh your options, so you won’t risk choosing a solution that isn’t consistent with your visions. If you’re in front of, let’s say, 3 options, don’t choose X because it’s different from Y, without considering other needs such as conferencing or softphone requirements. Don’t take an uninspired decision that will affect you on the long turn!
If you’re looking for cloud-hosted VoIP, then this is easy to deploy, easy to maintain and you don’t have to invest a dollar in PRIs, SIP trunks etc.
The internally-hosted VoIP systems are available in options such as Lync Server 2013 and Avaya IP Office which can be used in your office under the form server or voice appliance. They can team up with separate PRI liners or SIP trunk providers, but in this case, you’ll have to invest money, but at least your company will have a higher level of stability.
The Softphone clients make calls on Skype and they’re very satisfied with this telephone service. It might seem traditional, but while RingCentral and 8×8 will offer options for mobile phone and desktops, this area will continue to be very popular.
The IP desk phones find their place in most of the offices because the users are traditional and like to see those telephones on their desks which now have LCD screens on them.
ATA adapters are for those who still depend on physical fax machines and instead of dumping them to the trash, they are converted to a digital ethernet based line. In this case, you’ll need the Cisco SPA122, which is very cheap and stable.
The best company’s phone system can be Microsoft’s Lync, which provides IM, video and voice conferences, but it doesn’t come cheap. It’s an option for the companies interested in Office 365 and which want to enjoy the full circle Lync experience.
You’ll want to choose the cloud-hosted route when you’ll keep low the up-front CAPEX related costs; by choosing a deskphone-less route, you’ll be able to save money, because you will no longer need internal phone servers/ telco appliances. With a phone system that will be hosted in the cloud, you’ll have a good WAN connection and a large bandwidth which is stable. However, rural offices will prefer to go in-house.